Author: Kshitij Kumar, Contributing Editor
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Using Big Data to Drive Customer Satisfaction
Telcos have access to a gold mine of customer data. Whenever a customer interacts with the operator’s website, whenever they use any self-service options, or even when they call in to talk to a live operator – there is data that is generated that holds a lot of value for the telecommunications provider. Telcos operate…
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OTT to TV for the Independents: a BroadbandVision Show Report
The BroadbandVision 2014 show was held in Las Vegas last week. While smaller than the TelcoTV show that used to be held for a similar audience until last year, the BroadbandVision show was nonetheless fairly well attended and continued the tradition of being a wealth of good information. One much discussed topic was Over-The-Top Television (OTT TV) and…
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Technology Outlook: The Cable Show 2014
The Cable Show 2014 was back in Los Angeles this year – which usually allows for a larger contingent of content folks to attend given the proximity of Hollywood. This year saw a good mix of technology folks rubbing shoulders with content-types but it almost felt like two shows in parallel – one set of…
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Virtually Networked: The State of SDN
We have all heard about hectic activity with several initiatives on network virtualization. The potpourri of terms in this space (SDN/OpenFlow/OpenDaylight etc.) are enough to make one’s head spin. This article will try to lay out the landscape as of the time of writing and explain how some of these technologies are relevant to independent…
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The Vision of TelcoVision 2013
[Editor’s Note; For more great insight from Kshitij about “Big Data” and other topics , please go to his website at http://www.kshitijkumar.com/] TelcoVision (formerly TelcoTV) was held in Las Vegas, NV Oct 23-25 this year. While the name has changed, much else was similar to previous years. The intent with the name change, of course, was to…
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Technologies to Monetize Data
[Editor’s Note: This is part 3 of a 3-part article. Click here to read Part 2 of this three-part article.] So far, we have learnt the basic definitions of Big Data from a Broadband Service Provider’s perspective and have understood what kinds of actionable insights may be obtained from such data. However, before we do that,…