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Using Big Data to Drive Customer Satisfaction
Telcos have access to a gold mine of customer data. Whenever a customer interacts with the operator’s website, whenever they use any self-service options, or even when they call in to talk to a live operator – there is data that is generated that holds a lot of value for the telecommunications provider. Telcos operate…
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Highlights of 2015 TiECon Part III – IoT Track
Introduction & Backgrounder: This is the third and final article on this year’s TiECon conference. It covers the Internet of Things (IoT) track with emphasis on Cisco’s closing Keynote presentation. The first two articles on TiECon 2015, as well as others by this author can be read here. Gartner Research defines the Internet of Things…
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Highlights of 2015 TiECon Part II – Cloud Track
Introduction: This is the second article on this year’s TiECon conference. It is focused on selected presentations and panel sessions from the Cloud track on May 15th. That track covered planning, operational challenges of cloud infrastructure, business and technical challenges of migrating services to the cloud, and the still problematic state of cloud security (which…
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Viodi View – 05/22/15
IPv6 – Is There a Better Way? by Abraham Chen Late last year, we published an article that drew parallels between the early days of broadband and where we stand today with the autonomous vehicle. That article triggered Abraham Chen to ponder the similarities between Internet Protocol addressing and telephone network numbering. Since then, this MIT graduate…
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IPv6 – Is There a Better Way?
Editor’s Note: Cyber threats, Internet of Things, privacy and Internet freedom are often front page news and are at the forefront of public consciousness. At the same time, IPv6, started almost 20 years ago and which promoters promise will address the aforementioned issues, began to gain traction in 2014 (e.g. Google IPv6 traffic doubling in…
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Something That Can Transform Transportation
The biggest challenge we face right now is a proposed [FCC] rule-making that would potentially open up that spectrum to other users that might, through their operations, effectively jam the safety messages,” according to Ken Leonard, Director of the ITS Joint Program Office of the U.S. Department of Transportation. The proposed FCC rule making Leonard refers to would expand the…
Viodi View – The Bridge Between the Heartland and Silicon Valley