Quality of Experience – what does it mean in the context of broadband networks? Does it mean meeting certain technical specifications around attributes like speed, latency, and loss? Does it mean reliability? Or, does it mean other things that are not necessarily technical in nature, but more about basic business building blocks that are measured by NPS (Net Promoter Score)? That is, delivering a product that is right for a given customer at the right time.
Read the Korner to discover why one customer switched her broadband service provider. Spoiler alert, traditional quality of experience nor pricing weighed into her decision.
A recurring theme of the Broadband Forum’s Spring Meeting in Melbourne, Australia was Quality of Experience. QoE is a challenge to measure, particularly in a wholesale environment. Fortunately, NBN was the perfect host for the Broadband Forum’s event. Their long experience as a wholesale provider gives them good insight into solutions to the challenges of QoE. Stay tuned for more coverage on this important event.
Thanks to the Broadband Forum, my employer, for supporting this newsletter. The content, views, and opinions expressed herein are not those of the Broadband Forum.
The Rise of Local AI in a Fun & Educational Way
Could a toy called ChooChoo be a way to unlock personalized learning? Perhaps the most significant benefit for educators and parents is the specialized data ChooChoo collects. Rather than replacing the adult, the device acts as a sophisticated assistant that provides a “readout” on a child’s developmental milestones, helping them see patterns they might miss in a busy environment.
Some Chirps and Short Thoughts #
- Network automation in the context of CloudCO (Central Office) and the efficiencies and new services it enables is the topic of this Broadband Forum interview.
- This interview expands on CloudCO efficiencies enabled through the abstraction and disaggregation of hardware into software components, leading towards a multi-vendor, multi-technology, software-driven broadband network.
- It’s important to note that, since the 2.19 release, the inclusion of Wi-Fi HaLow elements into the TR-181 data model allows support for long-range, low-power devices. This means operators can now manage Wi-Fi HaLow radios using the same standard objects used for 2.4 GHz, 5 GHz, and 6 GHz bands. Read more.
- “Teslas will become mobile compute nodes.” Will they also become part of a multi-plane mesh communications network?
The Korner – When Broadband Speeds and Price Don’t Matter
This post could be considered an update of a 2004 article, Cable Modem vs. DSL – From the San Francisco Bay to Tampa Bay. That article compared DSL to Cable Modem service provisioning in two different locations. This was the era before smart phones, ubiquitous broadband, and TR-069 for remote management of CPE.
Fast-forward 20+ years to last April and in some ways nothing has changed. Once again, we were helping my now 98-year-old figure out her Internet options. As background, she was in the process of upsizing (as absurd as it sounds) to a home less than a half-mile away. What we didn’t expect is that we would have to switch providers to make the move a success. Surprisingly, we had to switch back only 9 months later for a reason having nothing to do with cost or speed.
Leave a Reply